Microsoft Arc Mouse Not Connecting To

Windows 10: Right-click on Start, and select Device Manager. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio. Right-click the Bluetooth radio and select Properties. Select the Power Management tab, and see if there is a check next to Allow the computer to turn off this device to save power. Mouse stops responding during normal usage or after wake from sleep. If the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel. To do this, follow these steps: Note: You will need to use your keyboard to move around your system. Open Control Panel. Open Devices and Printers. Click Add Device. 1) Go to Bluetooth and Other Devices Settings. 2) Remove the mouse (this will also uninstall the software) 3) Download, install and open the Bluetooth Arc Touch Mouse App from the Microsoft Store. 4) Download and install the mouse driver (MouseKeyboardCenter) from the Microsoft Support Page for the Bluetooth Arc Touch Mouse.

Discus and support Arc Bluetooth mouse won't enter pairing mode in Windows 10 Drivers and Hardware to solve the problem; Alright after i got a new mouse for my PC i tried to pair it with my laptop (Windows 10) and it wont enter pairing mode. I have only tried to pair it... Discussion in 'Windows 10 Drivers and Hardware' started by ahmeher, Feb 18, 2019.

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Arc Bluetooth mouse won't enter pairing mode

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Symptoms

When you use a Microsoft Bluetooth mouse, it may stop responding. This can happen during normal usage or when one of these specific scenarios occurs:

  • The PC goes to sleep, and a key press or the power button is used to wake from sleep.

  • There are multiple Bluetooth mice connected to the same PC.

Cause

Mouse stops responding during normal usage or after wake from sleep

Can occur when the Bluetooth host fails to reconnect with the mouse. The host then ignores successive reconnection attempts or sets the adaptive frequency hopping to a different frequency and loses device acknowledgement.

Mouse stops responding when multiple mice are connected

Can occur when the Bluetooth host has a 'stop' on the flow control while polling other devices.

Resolution

Mouse stops responding during normal usage or after wake from sleep

If the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel. To do this, follow these steps:
Note: You will need to use your keyboard to move around your system.

  1. Open Control Panel.

  2. Open Devices and Printers.

  3. Click Add Device.

Microsoft Arc Mouse Connect To Multiple Devices

Microsoft Arc Mouse Not Connecting To

This will re-enumerate the Bluetooth receiver and the mouse will be re-detected.
If this doesn't work, you can also try re-enumerating by turning the power on the Bluetooth receiver off and then on, unplugging and plugging the dongle for the receiver (if there is one), or restarting the computer.

Mouse stops responding when multiple mice are connected

If the mouse stops responding and there are multiple mice connected to the PC, turn off and then turn on one of the Bluetooth mice.

Microsoft Arc Touch Bluetooth Mouse Not Connecting

More Information

Microsoft Arc Touch Mouse Not Connecting

If the problem occurs more than once, and you have to repeatedly re-add the mouse or turn it off and then on, you may want to update firmware or drivers associated with the Bluetooth controller. Please contact the computer manufacturer or manufacturer of the controller for more information.
For more information about troubleshooting wireless and Bluetooth issues, see this Troubleshooting: Mice article.